Airbnb has a Mr. Wolf team to fix the messes that happen in its apartments
All movie buffs will know Mr. Wolf, played by a fantastic Harvey Keitel, aka the man who "solves problems" in Pulp [...]
All film buffs will be familiar with Mr. Wolf, played by a fantastic Harvey Keitel, aka the man who "solves problems" in Quentin Tarantino's Pulp Fiction.
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Violence, murder, assault and body parts found in the apartments, are just some of the "incidents" of various kinds that have been hidden from the press for a long time and involved facilities rented through the world-famous platform Airbnb.
Here, Mr. Wolf in this case is a real team consisting of about 100 agents scattered all over the world, on the payroll of Airbnb, which does exactly that: solve problems.
The team of "secret agents" is tasked with keeping the disasters occurred in the press, incidents that could taint the reputation of the agency and discourage people from booking the apartments offered on the site.
Bloomberg, in its Businessweek, took it upon itself to interview some of the former members of Airbnb's secretive team, revealing puzzling details about various incidents during the platform's 10 years of operation. The team is known by the pseudonym "black box" and has white paper (and blank check) to deal with incidents and try to keep them out of the press and the judicial authorities. We have collected some of them, many certainly we will never know them.
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During New Year's Eve in New York City. of 2016 a woman 29-year-old Australian woman and some friends had rented an apartment near Times Square. After a party spent in company, the woman decided to return home to alone, before the others.
Hidden in the bathroom waiting for her was Junior Lee who raped her and threatened her with a knife. Lee was later arrested, still had on him the set of keys to the apartment, of which he had most likely made a copy In a previous overnight stay of his.
The incident had been held hidden thanks to the intervention of the team that offered the victim 7 million $ for an agreement not to blame or sue Airbnb for the incident and to retaliate only against the rapist.
According to Bloomberg, a guest was found naked in bed with the seven-year-old daughter of the owner of home during a stay.
In another incident, a Florida woman was killed by a guard of security of the apartment complex by Airbnb. The incident occurred in 2018 in Costa Rica and the victim was found buried half-naked and covered with plastic bags about 100 meters from his Airbnb.
The family filed cause against Airbnb because it claimed it had not checked the previous penalties Of the security guard, who was among other things working illegally in the country. The case was settled thanks to an unspecified sum paid by Airbnb to the victim's family as compensation.
One of the most serious occurred in California, where five people were killed at a party Halloween at a villa rented on Airbnb. An unauthorized party of about 100 people, when at one point two rival gangs attending the party began shooting at each other, and five young participants died in the clash.
Airbnb after various vicissitudes has pledged to pay the funerals And victims' expenses.
Many agents also were instructed by Airbnb to call firms to plug holes in the bullets in several homes before the owners could notice; reports of even body parts found in the apartments were withheld from the press to avoid scandals or that Airbnb was somehow connected with crimes.
In short, a particular facet of Airbnb's life that we did not know, the giant spares no expense in maintaining the trust Of his beloved clients.