Ryanair: quick refund flights canceled due to pandemic, will be disbursed within 5 days
For almost 2 years now we have been living in a period of uncertainty, from one day to the next we find ourselves from [...]
Ryanair
For almost 2 years now we have been living in a period of uncertainty, overnight we find ourselves from Simpson yellow to hope green, and when we we buy a flight is always an unknown, by now I've lost count of how many I have deleted In these months, sometimes even within hours of departure...
In this article:
Airlines have rushed to the rescue, offering flexible tickets at the same rate as the standard or voucher of refund for canceled flights to be used for upcoming flights, along with, of course, classic refunds to the bank account.
Unfortunately, however, repayment times have often not been exactly immediate for some airlines. If we needed to take a new flight a couple of days after the one deleted, we would have had two options: to rely on the same company X, using the vouchers, or to another Y company having to pay the flight and then wait days for the refund by the company X.
Here it is that Ryanair recently stated that it will refund customers who have had their flights canceled in a manner fast, to be precise within 5 days Working.
The airline leader in Europe for the low-cost sector has let it be known that a new "wallet" function will be active, viz. portfolio, which will allow theonline accreditation Within 24 hours of the flight cancellation, in the form of voucher to book another flight always with Ryanair, while for those who choose refund, it will be made within 5 working days.
This decision was made after several customers were complain for delays in refunds due to canceled flights and also for the rather cumbersome.
In addition, the British authority for the competition had stated that he had opened ainvestigation towards both Ryanair than of British Airways for an alleged violation of the law for the consumer protection.
The accusation was that they did not offer refunds for flights that customers they could not take during the Covid pandemic as a matter of restrictions, closed borders or lockdowns.
During the quarantine, it seems that both companies have been refuse to reimburse customers who were unable to take the flight through no fault of their own, but because of the various blocks. In fact, it was only possible to take advantage of voucher usable for their flights and not reimbursement cash on the account.
"Although we understand that airlines went through a difficult time during the pandemic, people should not be left unfairly without money for following the law.
Customers booked these flights in good faith and were legally unable to take them due to circumstances completely beyond their control. We feel that these people should have been offered their money back."
Andrea Coscelli, CEO of the Competition and Markets Authority
To make up for it, Ryanair said that all requests have been examined case by case, and refunds were performed. From now on, you don't have to worry about the delays For refund of cancelled flight with Ryanair, she won't be a smartass anymore.
