Fiumicino gets fifth Skytrax star: now one of the best in the world
Fiumicino Airport, rated Europe's best airport for quality for the past 5 years, has been awarded 5 stars by Skytrax, the [...]
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Fiumicino airport, rated best european airport for quality For 5 years, it has been awarded the 5-star Skytrax, the highest award given by the international aviation rating organization.
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The 5-star rating, obtained at the end of an in-depth analysis of terminal services and facilities conducted during 2022, recognizes the "Leonardo da Vinci" excellent standards in the quality of service provided to passengers and staff activity.
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Over the past 2 years, despite the effects of the pandemic crisis, Fiumicino airport has consistently maintained very high quality standards, even during the period of strong traffic recovery. At the same time, the continuation of development investments has been ensured, which have enabled, among other things, the opening of the new boarding area A for an additional capacity of 6 million passengers, the enhancement of the range of operational services, with new areas reserved for security and immigration checks, and the expansion of the commercial offer, thanks to new shopping and dining areas.
Skytrax applies ratings to more than 800 areas of passenger-facing airport products and services across more than 30 different areas. The Star Rating methodology is unified and consistent across the industry, and all airports, from the largest hubs to small regional facilities, are rated using the same basic criteria that cover the entire passenger travel experience. With the 5 stars, Fiumicino joins a select group of global hubs of the highest excellence, including Seoul, Singapore, Tokyo and Munich.
"This recognition - said the CEO of Aeroporti di Roma, Marco Troncone - demonstrates once again the company's determination for the effective realization of the airport of the future with maximum use of innovation and new technologies, further reliability, safety and much comfort and value-added services for our passengers, as well as attention to the environment and our territory. Now that Fiumicino is fully in the elite of the world's best airports, we intend to confirm our commitment to the long-term development of the capital's airport so that Rome and Italy consolidate their centrality in the international".
Skytrax praised terminal operations due to passengers who rated security and immigration controls as very efficient, even as a result of the introduction of new systems to speed up and ease the way to the gates. Enhancement of the airport will continue with the upcoming reopening of Pier B in Terminal 1, scheduled for spring, after a major renovation under the highest standards of interior finish and decorative appeal.
The dedicated baggage claim area in Terminal 3 has also been renovated and new passenger assistance services will be introduced soon. Particularly appreciated then are the restrooms, which provide an exceptional experience for passengers. In fact, the "Leonardo da Vinci" guarantees a very high standard of cleanliness and efficiency, managed directly by a cleaning team from Aeroporti di Roma.
Edward Plaisted, CEO of Skytrax, said, "We are pleased to recognize Fiumicino Airport with the 5-star rating for 2023, as only 12 hubs in the world and including two in Europe have achieved this. Fiumicino Airport has implemented a very clear quality improvement plan over the past 6-7 years, and we are now seeing very tangible improvements in passenger facilities and customer experience. The level of detail in the changes is commendable, and the airport not only offers a very good international standard but more importantly helps to enhance Rome, and Italy more generally".