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163 million in compensation for airline disruptions: here are the figures for 2023

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163 million in compensation for airline disruptions: here are the figures for 2023

163 million: this is the estimated compensation or reimbursement that will be claimed for the inconveniences caused by the [...]

163 million in compensation for airline disruptions: here are the figures for 2023
by Mattia Porcu
March 19, 2024
  • Wizz Air
  • SkyAlps
  • Ryanair
  • Neos Air
  • ITA Airways
  • easyJet
  • Air Dolomiti
  • AeroItalia

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163 million: this is the Estimated compensation or refunds that will be claimed for inconvenience caused by airlines relative to the year 2023. This is said by ItaliaRimbursement which, analyzing the statistics of carriers' inefficiencies, compiled a report.

In this article:

    Here is what emerges.

    The companies that caused the most disruption

    On the podium of the ranking of 15 area companies That, in Italy, have caused the most inconvenience to passengers we find 3 low-cost: Wizz Air e Ryanair (accounting for more than 50% of the entire aviation disruption market in our country) and easyJet; while the first two were mostly delayed, easyJet, on the other hand, stood out for flight cancellations. 

    The one and only, here's The Gateway easyJet's only lounge is at London Gatwick
    The one and only, here's The Gateway easyJet's only lounge is at London Gatwick

    How Italian carriers have performed

    As for the Italian companies, however, Ita Airways - which carried the largest number of passengers - had the most cancelled flights (accounting for 56.36%) compared with those that are lagging; also Aeroitalia, Italy's newest company, records more cancelled flights than delayed flights. Neos, on the other hand, experienced more disruptions with regard to delayed flights, with only 2 cases of cancelled flights.

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    Linate-Alghero on an Aeroitalia 737. How to travel 'domestic' with Italy's newest airline
    Linate-Alghero on an Aeroitalia 737. How to travel 'domestic' with Italy's newest airline

    Black jersey for Air Dolomiti, which, according to recorded reports, Out of 48 disruptions as many as 45 are related to flight cancellations (equal to 93.75%); well, however, SkyAlps, which - In the second half of the year - recorded only 5 instances of disruptions between delayed and canceled flights. 

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    Airports

    In the top 5 positions of the ranking of airports with the highest number of recorded disruptions are the 3 airports in Milan, Rome-Fiumicino and Catania. 

    Rome-Fiumicino airport is still Europe's best airport: here are the winners of ACI World's Airport Service Quality Award
    Rome-Fiumicino airport is still Europe's best airport: here are the winners of ACI World's Airport Service Quality Award

    Gold medal - so to speak - for Malpensa With as many as 781 reports of inconvenience; second place for Fiumicino (the airport with the largest number of transit passengers) Which caused 622 total disruptions; lower step of the podium, however, for Milan-Bergamo With 372 total disruptions. In fourth place, then, there is Linate: despite having significantly less passenger traffic than Bergamo, Milan's city airport has a similar number of disruptions (366); Fifth place, finally, for the airport of Catania which ends the year with a total of 288 reports of inconvenience caused to travelers.

    Note that of these 5 airports., four mostly experienced disruptions related to flight delays and only one - Linate airport - showed a greater propensity toward flight cancellations.

    The routes with the most disruptions

    There are 3 airports operating the routes with the most disruptions: Milan-Malpensa, Catania and Lamezia Terme. 

    Specifically, the route with the highest number of reports of disruption is Catania-Malpensa: 30 disruptions, with 56.67% of flights cancelled and 43.44 % of delays. As for, however, international routes, the worst is the one connecting Rome-Fiumicino with Barcelona: out of 23 disruptions found, 18 are related to delayed flights (equal to 75%).

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