Happy End. From overbooking to full refund in zero time, bravo easyJet

Today I tell what happened to a reader, To congratulate easyJet for how he was able to compensate two travelers who were stranded by missed boarding due to too many passengers.

Certainly it is not a typical review, but it is important to understand that one should never lose heart or Yelling at a staff that has no power, but calmly try to find a solution to each problem.

The facts

In early April, a TFC reader and his wife were in departure from Nice to Lisbon, upon their arrival at the airport the bitter surprise. Overbooked plane and denied boarding. After a tiny bit of frustration, however, TFC articles intervened to help travelers find a plan B to the one proposed by the company.

The law stipulates that in case of failure to board company re-route travelers, and the alternative was to spend one night in Nice and depart the next day from France's second busiest port of call to Portugal's capital, but via Paris arriving in Lisbon late in the evening. This meant losing 2 days of vacation in addition to having to hope that no other mishaps would happen.

DIY solution

The solution identified by the two passengers was as simple as possible. Spotting an alternative flight departing from Nice operated by TAP Portugal bound specifically for Lisbon, they bought two one-way tickets to Portugal's most populous city.

The flight cost about 390€ per passenger, a large amount of money, but considering that it was the last two seats on the plane and it was two one-way business class tickets and hyper last minute it was not a large cost either.

The reckoning made by the two travelers is soon done: given what they paid for the ticket to easyjet and the €250 refund due under European regulations, the cost of the new ticket was almost entirely amortized.

What easyjet did

We are used to hearing about Delays and behavior bordering on impropriety on the part of companies, especially the low-cost ones, which abandon passengers to their fate without any support. In this case, however, exactly the opposite happened.

In less than 10 days, the company analyzed the case and responded to the travelers' requests by fully reimbursing the cost incurred to reach the alternative destination and also paid the €250 required by European Directive 261.

 

• overbooking