Small, messy, and with very poor offerings. Review Lotus Lounge Vietnam Airlines Hanoi

Passing through Hanoi before boarding my flight to Paris, I popped into the Lotus lounge, Vietnam Airlines' VIP lounge. I was curious to compare it with the nearby Song Hong and his sister in Ho Chi Min. If the one from the former Saigon didn't blow me away, this one, on the other hand, really disappointed me.

Location

The lounges at this airport are located on the floor above the gates. VN's lounge adjoins the terminal's only independent waiting room.

Access

This lounge is accessible to all business class passengers of Vietnam Airlines, elite status holders in the Lotus Club, the flag carrier's frequent flyer club, and all Skypriority passengers since VN is a Skyteam alliance participant.

The hall

As with the nearby Song Hong, it is an open terminal hall that faces the runway. The advantage of this configuration is lots of light, but often more noise than closed ones with a real ceiling.

As is often the case Inside lounges, the fill rate can change within minutes. I arrived that it was virtually deserted, neat and with plenty of seats available, and less than 10 minutes later it felt like I was on a train carriage leaving New Delhi.

The hall is one large open space, and when crowded it gets really noisy. Compared to what I found in Ho Chi Min. I have to say. the decor was even more lived-in and spartan.

The only more secluded area is the VIP lounge dedicated to miion milers, a mythological figure in the world of frequent flyers.

I know I'm a pain in the ass, but I'd ban people who put their feet in my shoes on the coffee table where I'm supposed to eat for life, although I have to admit. given some experiences I prefer it when they keep their shoes on and are not barefoot.

Services

There are two massage chairs, but they are in a pitiful condition, looking like they were bought at a furniture sale of a decommissioned lounge.

There is a micro-room where you can work on the PC, and then there are bathrooms and showers.

Food & Beverage

Here the quality of the offerings was definitely lower than in Ho Chi Min, probably what made the difference was not the products, but how everything was presented. A sad, unkempt buffet, there was not even a trace of SGN's warmth and color here.

In conclusion

We are in the official lounge, of the national airline in the main airport. What to say we are to the levels of that of Air China, but at least here the food was there, so it's not the worst, but it's close.

The verdict

Maybe in the daytime when it is brighter it makes a different effect, but in the evening messy and noisy it just isn't offers a good show. What can I say, it's not the worst I've ever seen, but it's really close.

4

Rated Location

4

F&B

5

Services

4

Pro

• I struggle to find any

Against

• Transient
• Messy
• Unattractive gastronomic offerings