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Extra check-in fees, Ryanair pledges to compensate consumers: who is entitled and how to apply for reimbursement

Did you forget to check in online with Ryanair and were forced to pay €55 at the airport? Thanks to the intervention [...]

Extra check-in costs, Ryanair pledges to compensate consumers: who is entitled and how to claim reimbursement

by Mattia Porcu

November 14, 2024

You have forgot to check in online with Ryanair and you were forced to pay €55 at the airport? Thanks to the intervention of theCompetition and Market Authority, the company will be forced to reimburse you.

The Authority," reads the press release issued by the latter, "had disputed the information provided on the conditions applicable to online check-in and on the possible cost overruns in the event of missed online check-ins; Ryanair has pledged to refund more than 1.5 million euros to consumers who incurred extra costs for checking in.

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Partial or full refund: who is entitled to it

Thanks to commitments accepted by the Antitrust Authority, Ryanair will reimburse in full - in the amount of 55 euros, which is the full cost of the check in carried out at the airport - all consumers who, between 2021 and 2023, sent a complaint to the company being unaware of the conditions applicable to online check-in. While all consumers who, during the same period, made reservations for a flight and checked in at the airport, disbursing the relevant surcharge, will receive either €15 refreshment or a voucher worth €20 that can be used to purchase Ryanair's services.

Misleading claims: passengers were not properly informed

According to the Antitrust Authority, The information provided by the airline on the conditions applicable to online check-in could be misleading: Passengers were not adequately informed either about the availability period of the service or, even less, about the possibility of having to pay a surcharge if they failed to check in online by the deadline set.

Changes on "priority and carry-on baggage" option: now Ryanair allows disjointed selection in A/R routes

In addition, the AGCM found that. if, when booking a round trip, the user had selected the "priority and carry-on baggage" option, the latter would have been automatically extended to both routes: the company, in this regard, undertook to change the way this option is selected, so as to allow users the disjointed selection of the service in round trips and the display of the related different unit price; in addition to this, Ryanair committed to refund consumers who had complained about it.

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Extra check-in fees, Ryanair pledges to compensate consumers: who is entitled and how to apply for reimbursement

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In this article:

Partial or full refund: who is entitled to it

Misleading claims: passengers were not properly informed

Changes on "priority and carry-on baggage" option: now Ryanair allows disjointed selection in A/R routes