SAS updates (again) the terms of "Who Wants to be a Millionaire" and admits the (many) problems
In the past few days I have completed my part in the hunt for a million miles, with the flight from Bucharest to [...]
Scandinavian Airlines (SAS)
SkyTeam
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In the past few days I have completed my part in the hunt for a million miles, with the flight from Bucharest to Paris on board Air France I scored the 16th flight, compared to 15 needed, with as many Skyteam carriers, and so I am seriously beginning to think that I have succeeded in my super prize hunt even though I am still missing the points from 5 flights, and A full 4 days later, I still haven't seen any credits.
Penalty is when referee blows the whistle
In this article:
By this quote I mean that the triple whistle has not come yet, because I am still missing these famous 4 flights to cross the finish line. In detail of the 6 routes flown, and uncredited, two are from early December: the first flight from Malpensa to Amsterdam and the Garuda Indonesia flight from Jakarta to Guangzouh, while the remaining 4 I flew these days As a last "effort" to complete my run-up.
I have tried the back-credit procedure for flight GA898 countless times., so many that I now know my e-ticket number by heart with no luck, while as for the KLM flight I desisted and flew again with the Dutch company just in the past few days.
SAS pushed perhaps too hard on the accelerator
Changing an alliance is not a situation that occurs often, indeed such a situation has not happened in years. During 2024 we saw Virgin Atlantic join Skyteam, but it used to be one of those "partnerless" companies; in the past we have seen carriers leave an alliance, such as China Southern just before the pandemic outbreak, but a move, overnight, had never been there before and in my opinion this lesson will also be of great use to the ITA Airways team. when Will take the reverse route from Skyteam to Star Alliance..
In recent days Eurobonus wrote to the many participants in the hunt for one million (myself included) to appease a community increasingly reeling from the lack of flight accreditation, paradoxically also providing some advice that, perhaps, would have been better given earlier.
Eurobonus the card number changes with based on status!!!
The Eurobonus membership number consists not only of digits, but also of three letters. The problem is that the third of the three letters changes with the status!!!! Basically, the user who signs up has an identifier that starts with EBB (I guess it is the identifier for EuroBonus Bronze) followed then by the classic numbers. As you move up in level the abbreviation becomes EBS/EBG for Silver and Gold.
One thing that I had never imagined it was possible and that I learned on my own skin, before SAS explained the reason. I almost quarreled with a check-in attendant at the airport three times I had her reprint her boarding pass telling her that she had written EBS instead of EBB, and she poor thing twice reprinted my boarding pass. A situation that no other loyalty program has and that is often not even accepted by reservation systems, as per SAS confirmation.
In addition to this, in the email sent to challenge participants, SAS explained that if you do not enter the three letters, the risk is that the flights will not be counted correctly, the thing I have experienced on my own skin, however, is that they are not loaded even if there are 3 letters.
The paradoxical thing is that if instead of opening the app, you open the SAS site and enter your profile, the personal code consists of only two letters EB, not 3.
Extended deadlines for flight accreditation.
For the second time since the challenge was launched, SAS is changing the T&Cs. If the first time was to clarify some doubts., this time is to put a patch on the many problems encountered so far, and that confirms my feeling that we are not talking about a few hundred crazy people, but thousands all over the world.
The problem is all in the management of the crediting and back-crediting of flights, if some users (a few) went smoothly, for many others (including me) things did not go smoothly. Paradoxical then that flights made with KLM and Air France (which Are in the share capital of SAS, which is the reason for the change of alliance) more than 3 days later I have still not been credited.
So now I will have to wait until the end of January to know whether I will have become a millionaire or not, but given the goodwill of the Scandinavian company and my 16 boarding passes, I am not worried.
In conclusion
Excellent behavior on the part of the company, it could also have played dumb and limited the disbursement of points, but this would have been an "Italian-style" solution, here instead at the moment the seriousness seems highest, We'll see if words are then matched by deeds.
