Delta will use AI to improve passenger travel experience: here are all the innovations announced
Delta celebrated-in grand style, it must be said-its 100th anniversary at CES 2025, the world's trade show [...]
Delta
SkyTeam
Delta celebrated - in grand style, it must be said - its 100th anniversary at CES 2025, the global consumer electronics fair that annually gathers the most important technological innovations. The event took place last January 7, 2025 in the iconic Sphere in Las Vegas: there the CEO of Delta, Ed Bastian, led the audience through an immersive journey, presenting the new technologies and partnerships that will be part of the company's next 100 years. Let's find out all the news.
In this article:
Delta Concierge: AI at the service of travelers
One of the main new features presented by Delta is Delta Concierge, a digital assistant integrated into the Fly Delta app that uses generative artificial intelligence to enhance the travel experience. With this tool, passengers will enjoy personalized management of their itinerary, with features ranging from managing travel documents to receiving real-time notifications regarding the destination's weather conditions.
Photo: @Delta
Ed Bastian emphasized, "Our vision for Delta Concierge is that it will act as a personal assistant through artificial intelligence, based on our passengers' profiles and travel experiences."
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Another innovation that marks Delta's future is the multimodal travel. As we have reported in recent days, Delta has announced a new partnership with Uber, which will allow passengers to link their Uber and SkyMiles accounts and earn miles With runs and passes.
Photo: @Delta
In addition to this, Delta Concierge will be compatible with Joby's electric air cab service, offering the possibility of quick and sustainable transportation from one's home to the airport.
Photo: @Delta
New partnership with YouTube
Delta is also revolutionizing the experience on board its planes, and this is perhaps the most exciting news. With the launch of a new cloud-based entertainment platform, passengers will be able to access exclusive content, including ad-free videos thanks to the partnership with YouTube.
Photo: @ Delta
SkyMiles members will enjoy privileged access to content from creators, podcasters and music artists, without commercial interruption, thanks to free, ultra-fast Wi-Fi on board.
Delta's future: the watchword is sustainability
Last but not least, Delta's CEO turned his gaze toward the future, and for this he announced a partnership with Airbus UpNext: The goal is to develop cutting-edge aviation technologies. Among the most promising innovations is the fello'fly, a technique inspired by the flight of migratory geese that optimizes fuel efficiency by reducing energy consumption between two aircraft flying in formation.
In addition, Delta and Airbus are working on solutions to promote the use of sustainable aviation fuel (SAF), with the goal of significantly reducing CO2 emissions in the short term, while the availability of SAF is still limited globally.
