There is an "Italian" lounge at London Heathrow, but you have to hope you never end up there
The company, a world leader in aviation irregularities management, strengthens its position in the European market and opens a new VG Lounge at Heathrow Airport's Terminal 2 dedicated to assisting passengers involved in disruptions
LHR
Delays, cancellations, overbooking, missed connections and hijackings: every year, millions of travelers are affected by airline disruptions. In this scenario a unique Italian company is revolutionizing the management of irregularities Aeronautics (IROPS) at the global level.
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Through an agreement with more than 100 airlines and handling companies, Value Group offers practical solutions to travelers around the world: a European leader in IROPS management, the company is positioned as a full partner able to provide 360-degree passenger assistance, taking care of meals, hotels and transportation in case of denied boarding attributable to the airline.
Present in 433 airports around the world, Value Group now strengthens its presence in the UK market with the opening of the new VG Lounge at London Heathrow Airport, dedicated to assisting passengers involved in disruptions.
The exclusive Value Layover Lounge, located on the ground floor of the Heathrow Terminal 2, is designed to enhance the traveler's experience during the disruption, thus ensuring a new quality standard in passenger care.
Value Group offers comprehensive support with an innovative approach that combines cutting-edge technology with a human touch to ensure a unique customer experience.
In stressful situations, direct, physical assistance from staff and welcoming, dedicated lounges can make a real difference. Inside the layover lounges, Value Group's airport staff take care of people, while behind the scenes the company works to find the best solutions and offer timely reprotection.
"Our goal is to turn a moment of discomfort into as pleasant an experience as possible. We are the only company in the world to offer this service," state Thomas Sergnese e Daniel Bocchieri, Co-CEO of Value Group. "We support our partners - airlines and airport operators - by offering comprehensive passenger assistance through clear, effective communication and innovative solutions. With a strong network of hotel and transportation partners, we efficiently handle disruptions of any scale."
Value Group's goal is to revolutionize the management of aviation irregularities throughout its network. Following the success of lounges already operating in major European hubs, including Milan Malpensa (MXP), Paris Charles de Gaulle (CDG) e Amsterdam Schiphol (AMS), the one in London is just one of the new openings planned in the UK by the end of the year.
