Value Group, the Italian company that rebooked more than 1 million travelers in summer 2025
Disruption can happen anywhere, anytime. What really makes a difference is the ability to respond [...]
Disruption can happen anywhere, anytime. What really makes a difference is the ability to respond quickly, effectively, and attentively to people.
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This summer, Value Group transformed thousands of critical moments into trusted and caring experiences for passengers across Europe. In just three months, the group has rebooked more than 1 million travelers at 24 European countries, thanks to a network of more than 51,000 partners between hotels and transportation companies (+49,000 accommodations and +3,900 mobility operators).
To ensure constant operation, 84 dedicated professionals present every day at the airport and a direct presence in 20 European stopovers, where Value is now operational with dedicated offices and lounges - the last one opened in London Heathrow, a new strategic hub for the group's international operations.
"Every irregularity is an opportunity to show what it really means to disruption management: turning chaos into confidence, frustration into relief, always putting people at the center," they explain Thomas Sergnese e Daniel Bocchieri, Co-CEO of Value Group.
Technology and humanity: the "Artificial Human Intelligence" of Value
The success of summer 2025 confirms the soundness of the approach all-in-one of Value Group, which combines advanced technology and human presence to ensure maximum efficiency for airlines. Solutions such as. Rubik GO e Disruption Cockpit enable real-time management of recovery plans and passenger assistance, seamlessly integrating hotel, transportation, and digital communications.
It is the vision that Value defines Artificial Human Intelligence: a combination of algorithms, platforms and people capable of offering immediate answers and genuine support, even in the most complex situations.
A success in Lisbon: Value featured at the World Aviation Festival 2025
After a record-breaking summer, Value Group also confirmed its international leadership at the World Aviation Festival 2025, held from October 7 to 9 at the Feira Internacional de Lisboa (FIL). The group presented its vision of disruption management and the latest technological innovations dedicated to the airline world in a panel where leaders of some major airlines such as Easyjet were also present.
The Value booth recorded a record turnout, attracting the interest of executives and decision-makers from around the world. During the panel devoted to proactive strategies for reducing delays, Daniel Bocchieri, Co-CEO & COO of Value Group, shared concrete experiences and best practices on predictive management of irregularities, emphasizing the importance of collaboration between companies, airports and authorities.
"Participating in the WAF as a Gold Sponsor was a moment of comparison and pride," commented Sergnese and Bocchieri. "We showed the world how technology, combined with the human factor, can truly redefine the standards of passenger care."
A glimpse into the future
With a network of over 51,000 partners, a team of 84 airport professionals and an established presence in 20 European stopovers, Value Group continues to grow and innovate, guided by a clear goal: Transforming disruptions into trusted experiences.
Because, as they remind Value, "Passengers may forget the flight, but they will never forget how they were treated in the most difficult moments."
