How the pandemic changed and innovated Hotels
The pandemic has changed the way we all live, making habits, things that before seemed [...]
Marriott
The pandemic has changed the way of life for all of us, making habits, things that previously seemed very distant from our way of life. The world of travel is also changed radically, and companies have had to adapt in order not to have more losses than they already have.
In this article:
The hotel industry has had to change some routines in order to ensure greater security e tranquility to its guests and hotel workers. Goodbye buffets, enclosed swimming pools, frequent sanitization and mandatory safety equipment.
While in some ways facilities have had to adapt to the new regulations, in other ways hotels have introduced some innovations very interesting ones that will remain even after the pandemic is a distant memory. We have collected the most interesting ones.
The new hotel lobbies
The first impression is the one that counts, and when it comes to hotels, the first room that greets a guest is the reception, which is often found in the hall Of the hotel.
In these pandemic months the spacings have forced us to limit social interactions, so even hotel lobbies have had to adapt. In the future, the design will be different, favoring the space between sofas and armchairs, with the introduction of dividers flexible and adaptable furniture and spaces to both limit contact and increase privacy.
It will also be important to ensure a safe recirculation e filtering of the air, in addition to the mechanical part, there are also plans to enrich the halls with plants and green spaces in a way that gives a feeling of cleaning e purity Of the environment.
Increasingly Contactless Experience
Sanitizer we always have it on hand, whenever we enter or leave a building it always comes in handy and when we can we avoid touch surfaces that are frequently touched by people. For this reason, the technology contactless will be increasingly implemented in hotel facilities.
Hilton has already moved in this direction, launching the mobile app Hilton Honors which allows you to check in directly with your smartphone and use it as electronic key for the room.
Marriott also introduced the contactless check-in, will in fact be available through some kiosks at the reception desks, where you will be able to receive your room key in a electronic And pay directly by card.
In addition, "Grab-and-Go's" will also be used, i.e., the mini-market Where to get a cold drink, have breakfast or eat a snack.
Cleanliness and hygiene first
The standards of cleaning, already high, now make an extra effort. Facilities must ensure sanitizations Frequent and recirculation of air.
The cleaning service is done in daylight, in front of the guests, almost as if it were a security plus see the workers carry out sanitizations frequently.
Reinventing mealtime
We have become accustomed to seeing the restaurants closed for dinner and perform only take-out; while service in room will be enhanced, on the other hand the desire to normality In a sense it must be accepted.
That is why after saying goodbye to the buffet in most cases, there is a need to reinvent the meal, whether it is breakfast, lunch or dinner. For example, diners will find "unique" dishes for each appetizer, first course, second course, and dessert, which are already meticulously prepared by the restaurant.
A kind of tasting for each dish that guests can enjoy in secluded places, in new restaurants redesigned to have spacing and Private tables.
The Hotel not only to stay overnight
Even the world of work had significant changes, now the smartworking has accustomed us to meetings via Skype or Zoom, interactive job interviews, conference calls with executives, and courses of all kinds online.
The desire to come back live is great, and the best-equipped hotels will have an advantage when this happens, in fact the halls meetings or the halls conferences of hotels will be a driving force to restart with events And meetings of all kinds.
Flexibility and benefits for club members
Major airlines have promised more elasticity With flights. To cope with theindecision to book or not to book a vacation, they make available to customers flexible tickets with the possibility of change dates Or cancel the flight.
Similarly, large hotel chains also provide flexibility in terms of reservation. For example, those who are members of Hilton Honors have the opportunity to book flexible dates at prices advantageous reserved for club members.
In short, between spaced private rooms, contactless experiences, and flexible travel perhaps some convenience and innovation has arrived. We are certainly looking forward to a peaceful restart, maybe taking advantage of the new IATA Travel Pass.
